Refund policy

ALL SALES ARE FINAL.

Bought It Online sells made-to-order, personalized, customized, and supplier-fulfilled products. Because your item is produced or dispatched specifically for your order, we do not accept returns, exchanges, cancellations, or refunds for buyer's remorse, a wrong size or color selected by the buyer, delayed carrier scans, or a change of mind.

The only exceptions — handled exclusively as a replacement or store credit, never a cash refund — are: (1) the item arrives with a verified manufacturing defect, or (2) we shipped the wrong item. To claim either, contact support within 7 days of delivery with your order number and clear photos of the item. Claims without photos, or filed after 7 days, are closed without action.

Chargebacks filed instead of contacting support first void all store credit and future ordering privileges. By purchasing, you agree to these terms. Buyer beware: read the full product page, size charts, and variant selections before ordering — what you select is what is produced.