If something arrives damaged, incorrect, incomplete, or different from what you ordered, contact the support team as soon as possible with your order number and photos when relevant.
Before requesting help
- Keep the packaging and product until the support team responds.
- Include the order number, email used at checkout, and a short description of the issue.
- For damaged items, include clear photos of the product and packaging.
Refund and return eligibility may depend on the product, order status, supplier rules, and applicable store policy.